Frequently Asked Questions
How long will my order take to arrive?
Once processed (which generally takes 1 day) your order will be with you in approximately 3-5 days.
How much is shipping?
We offer free shipping on all subscription orders or one-time orders of at least $75 to the United States.
One-time orders below $75 will incur a flat fee of $7.99.
What does "Creamy Caramel Guarantee" mean?
Our raw Mānuka is naturally variable, but our old-school harvest and creaming process means we can guarantee it will arrive to you with a delicious creamy texture, or we will replace it!
Can I adjust my subscription through my portal?
You can make any changes on our very user friendly portal without having to contact customer service. It is designed to provide maximum flexibility for easily changing your delivery timeframes, products, skipping, pausing and canceling.
How can I cancel my subscription if I don't want it anymore?
You can easily cancel your subscription through your subscription portal, or by reaching out to customer service if you prefer. Your subscription will be instantly canceled. Any orders placed prior to cancellation will continue to ship but you will receive no more orders following cancellation. If you just wish to delay, rather than cancel, you will also have the option to skip, pause or adjust your order.
What benefits can I expect?
Mānuka honey contains a wide range of nutrients to help maintain daily wellness and vitality, and support optimal digestive and immune health.
Rich in natural beneficial compounds, Mānuka honey is not only a one-of-a-kind sensory experience, but also a healthy indulgence that can fit into any routine.
You can enjoy this super honey directly from the pack, or pair with your favorite food or beverage for healthy indulgence.
What is MGO? What do the numbers mean?
Methylglyoxal (MGO) is the unique, naturally occurring antibacterial compound in Mānuka honey.
A higher MGO value indicates higher antibacterial activity, it also indicates higher levels of other active, beneficial compounds in the Mānuka honey. Paying attention to the MGO levels in your Mānuka honey is the first step to ensuring your Manuka is authentic and of high quality. A higher MGO number means higher potency and, typically, a deeper, richer flavor too.
How is it different to local honey?
Mānuka honey is extremely different to regular/local honey as it has over 2,000 unique compounds, far more than any other nectar types. Many of these compounds are highly bioactive and unique to Mānuka (think MGO!). This is why we call it Honey With Superpowers™. What’s more, this rare honey is only produced in New Zealand from the native Mānuka flowers that flower just 2-6 weeks of the year!
One of the best things about Mānuka though, is the thick creamy texture and delicious caramel taste.
Many of our customers choose to have both local honey (rather than the regular honey bear from the supermarket) and Mānuka honey in their households, as they serve different purposes.
How do I use it?
There are many different ways to enjoy our creamy caramel Mānuka honey.
Our favorite is to have it straight from the pack and let it slowly drizzle down your throat. It can also be added to food or beverage (e.g. coffee, tea, smoothies, yogurt, pancakes, dressings etc.).