Frequently Asked Questions | Manukora

Frequently Asked Questions

Mānuka honey is a dark, rich and creamy honey that is produced when bees collect nectar from the flowers of the Mānuka tea tree. It contains unique antioxidants, prebiotics and an antibacterial compound called methylglyoxal (MGO).

Methylglyoxal (MGO) is the unique naturally occurring antibacterial compound in Mānuka honey.

A higher MGO value indicates higher antibacterial activity, it also indicates higher levels of other active, beneficial compounds in the Mānuka honey. In simple terms, the higher the MGO, the more potent the honey is.

The other rating Mānuka Honey can have is what is known as a UMF Rating (Unique Mānuka Factor). To ensure that the Mānuka honey is genuine and what it says on the label, each batch of honey is independently tested for 3 different markers (including MGO) to give it its UMF rating.

Mānuka honey contains a wide range of nutrients to help maintain daily wellness and vitality, and support optimal digestive and immune health. You can enjoy this super honey directly from the spoon, or pair with your favorite food or beverage for healthy indulgence.

We are big supporters of local honey and all of the benefits that it can bring, however, Mānuka honey is extremely different, as it is only produced in NZ and has extremely high levels of bioactive compounds (e.g. MGO, Leptosperin and oligosaccharides).

These have antibacterial, anti-inflammatory and prebiotic properties not found in any other honeys. Many of our customers choose to have both local honey and Mānuka honey in their households, as they serve different purposes.

Our customers choose our Manukora brand due to our:

  • Higher potency;
  • Additional certifications, such as Non-GMO, glyphosate residue-free, spray, antibiotic-free, and B Corp certified;
  • Independent testing is available through our QR code on every jar (as well as showing you the test results of your specific batch of honey, the QR code also enables you to see the location in New Zealand where your honey was produced and even meet your beekeeper); and 
  • Specialist practice called the art of ethical beekeeping, which involves the beekeepers taking extremely good care of the bees. 

This is just a short summary of a few things about what makes Manukora so special, but please let us know if you would like further info or for us to elaborate on anything!

Manukora Mānuka Honey is from New Zealand. Our honey is sourced from a wide range of beekeepers in what we call "the golden triangle" which is the area between Northland, Taranaki, and the East Cape which is famous for producing the most active Mānuka nectar in New Zealand.

Our raw Mānuka honey is not pasteurized.

Our Mānuka honey is raw to maintain it’s healing and health properties and comes as a creamed, liquid form.

As a result of minimal processing, our Mānuka honey is not homogenized, meaning you will experience a different product batch by batch. We keep it as raw as possible to maintain all the goodness it contains for you.

There are many different ways to enjoy Mānuka Honey, including eating the honey straight from the spoon (our favorite), adding it to drinks such as coffee, tea or smoothies, applying topically, or adding it to your favorite food.

If you would like more tailored information for how best to use it for certain health benefits, please feel free to email and we can provide you with further assistance!

Any of our Mānuka Honey products are special, although the higher the MGO the more potent they are. We would recommend the UMF 20+ Mānuka honey as it is our most active and potent honey that we sell.

We do not recommend infants 12 months or younger consume Mānuka honey.

That is your unique traceability code! If you scan your code (by pointing your smartphone camera at the code and following the prompts) you will find out where your honey is from and see it’s unique ratings.

Open the camera in your smartphone, point your camera at the code and you will be prompted to open up a browser that will contain all of the information about your Manukora Mānuka honey jar.

You can easily track your order through our portal here

We also send an email containing tracking information to our customers once an order is processed.

We are currently using UPS to deliver all orders.

Once processed (which generally takes 1 day) your order will be with you in approximately 5 days.

*Any orders placed after 12 pm (CDT) Friday, will not be packed for delivery until the following Monday due to our fulfillment warehouse being closed for the weekend.

Hawaii customers

Once processed (which generally takes 2 days) your order will be with you in approximately 16 days.

Alaska customers

Once processed (which generally takes 1 day) your order will be with you in approximately 9 days.

We offer free shipping on all orders over $50 to the USA.

Orders below $50 will incur a flat fee of $7.99.

We ship nationwide throughout the USA with UPS Sure Post.

Please note that UPS has a delay with delivering to PO boxes; therefore, we recommend having your delivery address as a street address.

Not at this stage. However, if you are wanting to purchase over $500 USD worth of honey, please email and we will see what we can do for you.

In the unlikely event that your order is damaged during delivery, please send us a photo of the shipping package the jar came in and the damaged jar. Please be sure to include the shipping label in your photo.

Simply email and the team will be able to change this for you. Please note that we will need to change this before it is shipped so please email us as soon as you notice and our team will help. If you order has shipped, then it is out of our hands unfortunately (literally!).

Don't worry, if you have purchased two or more items we may have to use multiple fulfillment centres so they will be sent in two separate packages.

However, if you think there may be an issue with the delivery, please don't hesitate to reach out to us at

We are really sorry for this delay and that your package has not been delivered to you on time. 

Please reach out to us at, and we will get to the bottom of the issue and make up for this on our end as best we can.

No, we do not as honey is a food item and therefore cannot be returned. However, we will replace your product at no cost if it is incorrect or defective.

If you could please provide the batch number on the back of the jar and any photos of the issue for me to pass onto our quality control team, so we can prevent this happening in the future. 

No, we do not. However, we will replace your product at no cost if it is incorrect or defective.

If you could please provide the batch number on the back of the jar and any photos of the issue for me to pass on to our quality control team, so we can prevent this happening in the future. 

Sadly, we do not accept returns for a change of mind.

Yes, our honey jars are certified BPA free.

Our jars are 100% recycled plastic. Our jars are also BPA free and our labels are FSC certified.

That's great news! Please email us at and we will be in touch with you to gather more information.

The best option for you would be to contact your medical professional.

If you have any other questions, please live chat us, visit our social channels or email us at